Handling Difficult Conversations with Confidence

This dynamic session equips participants with essential skills to navigate difficult conversations with clarity and confidence. Through practical tools and guided exercises, you’ll explore how to use presence, body language, and tone of voice to make a strong, assertive impact— without escalating tension.

You’ll also learn simple, effective communication strategies to express yourself clearly, set boundaries, and handle challenging moments with professionalism. Walk away with tools you can apply immediately in your daily work and leadership.

Please note that this in-person event is for members only and spaces are limited. If you’re not a member yet, please join our community and become a new member of WIIS Brussels.

In case you cannot join us, please do let us know at least 48 hours before the event so that we can invite someone else to take your place!

About the trainer
Claudia Fortes is a Brussels-based trainer and coach with over 20 years of international experience in communication, leadership, and intercultural collaboration. She specialises in helping professionals communicate with clarity, confidence, and impact — whether delivering technical presentations, speaking at conferences, or managing high-stakes conversations. Her approach is pragmatic and grounded in real-world practice, drawing from a rich career that includes senior communication roles in international organisations such as PMI, ASME, and large-scale EU initiatives. She regularly delivers training, workshops and coaching in: Impactful Presentations for Professionals; Confident Public Speaking & Business Storytelling; Modern Leadership & Strategic Team Communication; Cross-Cultural Communication & Collaboration; Influential Communication & Stakeholder Management; Constructive Feedback & Difficult Conversations